Years ago, "the office" was a defined 8 am to 5 pm Monday thru Friday. Your office extension was your lifeline to your customer base, but you detached each day and headed home. Today, everything is fluid. From taking a conference call at Starbucks to closing a deal as you walk to the subway, business is real-time. Your phone system should be as fluid as you are. Dialpad delivers with a complete cloud-based phone system that still offers the flexibility of a physical phone or completely virtual option using an app on a workstation, laptop, tablet or mobile phone. Each person has a unique local area code direct line also referred to as a DID (Direct Inward Dial) as well as department lines to ring multiple extensions. Your direct line can be call forwarded to a mobile phone or answered directly within the app on your mobile device. Company main lines with an option of local area code or toll-free numbers (800, 888, 877, 866, 855, 844) can be configured to route to a specific person or offer full auto attendant functionality allowing the customer to route themselves to the person or department of interest. Dialpad allows seamless transfer from one device to another, allowing you the freedom to answer a call on your mobile phone and then mid-conversation transfer the call to your office workstation without the need to call the person back. The Dialpad app also offers the flexibility to send and receive texts (SMS - Short Message Service and MMS - Multimedia Message Service) in addition to employee directory and current status.

Although, Dialpad is a VOIP (Voice over Internet Protocol) product, the VOIP engine was developed by Google and provides crystal clear audio with very low bandwidth requirements. UberConference is based on this same VOIP engine and is also an optional service with Dialpad. Google G Suite (formerly Google Apps for Business) and Microsoft Office 365 also integrate directly with Dialpad. Although, you could call Dialpad directly, Platinum IP will manage a seamless migration from your current phone system to DialPad. We will configure your call flows, recorded messages, mainline, departments, and extensions so your clients experience the customer service you strive to provide. Since Dialpad is a cloud solution there is no onsite hardware to install or maintain. The only requirement is a data connection which in some cases, can be a mobile hotspot. Cloud-based phone systems are hosted in multiple data centers around the country offering another level of protection to your disaster recovery plans. Call Platinum IP today and let us redefine the office phone system for you.