Stop missing out on customers
Your business will run 24 x 7 x 365 regardless of your availability

Be more than a voicemail
Your customers will talk to a live 100% North American based representative trained on your business

Choose Your Alert
For your convenience receive your messages by: email, text, or a phone call

Free up your time
Allows you to focus on growing your business

Reliability
Proven Five9 stability coupled with Platinum IP Technology yields an always "ON" 99.999% uptime

Simple and straight forward pricing
Pricing includes: nights, weekends, holidays, local line, reporting, and setup

Testimonials

Platinum IP has been the solution we needed to offer our customers a higher level of service. Having our calls picked up by a live person when we are out of the office has helped us retain incoming business and put customers at ease. Platinum IP works with/around our systems, is very responsive, and has made things as easy as possible for us. We highly recommend them.
Rachel (Apex Plumbing)

Setting up Platinum IP's toll free answering service was one of the best decisions I made for my online business! It not only gave me a great way to handle customer service, it also gave me an instant 24 hour order line at a very reasonable price! Platinum IP currently handles approximately 34% of all my orders placed, so the service pays for itself within the first 2 days of each month. I would recommend Platinum IP to anyone who is serious about building a great business while lowering overhead. Platinum IP is truly a "No Brainer"!
Michael (Calorad Specials.com)

I wanted to take a moment to express my heartfelt thanks and gratitude to you and your team at Platinum IP. Over the last few months we have had to come together and navigate a tough situation, and our two teams were able to successfully work as one in order to solve a lot of major issues and overcome many obstacles. My service team has said many times that you and your team were easy to work with, always helpful, and eager to help every customer that reached out to us. I am so glad that we had your team on our side, because I don’t know if we could have handled it without you guys.
Michael (Tourneau)

At its core, Platinum IP is a technology company with 25 years of experience building call center solutions from the ground up. Platinum IP will deliver a superior experience for your customers while working within your budget: From basic answering services to complex dedicated agent programs. Call Pivot is our in-house answering service utilizing the same Five9 cloud-based call center that we have deployed for clients throughout the country. This gives you tremendous freedom by offering the ability for your in-house employees to field calls when available or forward all calls to our 100% North American based call centers. Our seamless call flow allows our agents to be just as proficient as your in-house employees. The same Platinum IP designed dashboards and reports that compliment Five9 yield visibility to call volume, service level, and overall productivity for complete transparency. Call Platinum IP today at 208.278.2900 and let Call Pivot become the catalyst for growth in your business.

Services	Silver	Gold	Platinum
Live Answering Service 24 x 7 x 365	English	Bilingual (English and Spanish)	Bilingual (English and Spanish)
Appointment Scheduling		Within Calendly, Google Calendar, Microsoft Outlook, etc.	Including interfacing directly with your existing dispatch, scheduling, and CRM systems
Dispatch			✔
Customer Service			✔
Order Assistance		✔	✔
Technician Route Optimization			✔
Greeting	Standard Greeting	Custom Greeting	Custom Greeting with IVR Routing
Call Scripting	Standard Answering Service	Custom Call Scripting	Custom Call Scripting
Call Log with Call Scripting Data	✔	✔	✔
Message Delivery	Email, Text	Email, Text, or Call	Email, Text, or On Call Variable list
Digital Recording			✔
Unique Phone Number	Local (DID)	Local (DID) or Toll-Free 888, 877, etc.	Local (DID) or Toll-Free 800, 888, 877, etc.
No Contract Month to Month	✔	✔	✔
Monthly Pricing	$99.00	$149.00	$199.00
Price Per Minute	$1.49	$1.59	$1.69
Transfer Minutes		$0.14	$0.14

 

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Silver	Industry	Software	Gold	Platinum
✔	E-Commerce	Shopify	✔	✔
✔	HVAC / Plumbing Pest Control / Trades	Field Routes		✔
		Gorilla Desk
		Housecall Pro
		Jobber
		Service Fusion
		Service Titan
		Thryv / Keap
✔	Lead Management	Streak	✔
		Copper
		Apollo
		Zoho
✔	Medical	Aesthetic Record		✔
✔	Insurance	Salesforce	✔
✔	Judicial Services		✔
✔	Professional Services	Google Workspace	✔
		Jotform
		Microsoft Office
		Calendly
✔	Property Management Vacation Rentals	Breezeway	✔	✔
		Dormakaba
		Escapia
		Track

 

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