Stop missing out on customers
Your business will run 24 x 7 x 365 regardless of your availability

Be more than a voicemail
Your customers will talk to a live 100% North American based representative trained on your business

Choose Your Alert
For your convenience receive your messages by: email, text, or a phone call

Free up your time
Allows you to focus on growing your business

Reliability
Proven Five9 stability coupled with Platinum IP Technology yields an always "ON" 99.999% uptime

Simple and straight forward pricing
Pricing includes: nights, weekends, holidays, local line, reporting, and setup

Testimonials

Platinum IP has been the solution we needed to offer our customers a higher level of service. Having our calls picked up by a live person when we are out of the office has helped us retain incoming business and put customers at ease. Platinum IP works with/around our systems, is very responsive, and has made things as easy as possible for us. We highly recommend them.
Rachel (Apex Plumbing)

Setting up Platinum IP's toll free answering service was one of the best decisions I made for my online business! It not only gave me a great way to handle customer service, it also gave me an instant 24 hour order line at a very reasonable price! Platinum IP currently handles approximately 34% of all my orders placed, so the service pays for itself within the first 2 days of each month. I would recommend Platinum IP to anyone who is serious about building a great business while lowering overhead. Platinum IP is truly a "No Brainer"!
Michael (Calorad Specials.com)

I wanted to take a moment to express my heartfelt thanks and gratitude to you and your team at Platinum IP. Over the last few months we have had to come together and navigate a tough situation, and our two teams were able to successfully work as one in order to solve a lot of major issues and overcome many obstacles. My service team has said many times that you and your team were easy to work with, always helpful, and eager to help every customer that reached out to us. I am so glad that we had your team on our side, because I don’t know if we could have handled it without you guys.
Michael (Tourneau)

At its core, Platinum IP is a technology company with 25 years of experience building call center solutions from the ground up. Platinum IP will deliver a superior experience for your customers while working within your budget: From basic answering services to complex dedicated agent programs. Call Pivot is our in-house answering service utilizing the same Five9 cloud-based call center that we have deployed for clients throughout the country. This gives you tremendous freedom by offering the ability for your in-house employees to field calls when available or forward all calls to our 100% North American based call centers. Our seamless call flow allows our agents to be just as proficient as your in-house employees. The same Platinum IP designed dashboards and reports that compliment Five9 yield visibility to call volume, service level, and overall productivity for complete transparency. Call Platinum IP today at 208.278.2900 and let Call Pivot become the catalyst for growth in your business.

Core Services	Silver	Gold	Platinum
Answering Service	x	x	x
Custom Greeting	x	x	x
Platinum IP 100% North American Based	x	x	x
Platinum IP and Five9 Cloud-Based Call Center Backbone	x	x	x
Platinum IP Around the Clock Staffing (24 x 7 x 365)	x	x	x
Platinum IP Call Scripting	x	x	x
Platinum IP Dedicated Project Manager	x	x	x
Platinum IP Live Receptionist	x	x	x
Platinum IP Online Reporting Suite	x	x	x
Real-Time Messages via Email, Text or Phone Call	x	x	x
Unique Phone Number (Local or Toll-Free*)	x	x	x
Appointment Scheduling		x	x
Custom Escalation Call Routing		x	x
Customer Service		x	x
Dispatch		x	x
Order Placement		x	x
Platinum IP Custom Call Flow and IVR		x	x
Platinum IP API Support for Third-Party Integration*			x
Platinum IP Online Access to Digital Recordings			x
Platinum IP Real-Time Dashboard			x
Speed of Answer	70% of calls answered within first 20 seconds	80% of calls answered within first 15 seconds	90% of calls answered within first 10 seconds
US Pricing	$99.00 / Month $1.15 / Per Minute	$149.00 / Month $1.25 / Per Minute	$199.00 / Month $1.45 / Per Minute
Canada Pricing	$99.00 / Month $1.25 / Per Minute	$149.00 / Month $1.35 / Per Minute	$199.00 / Month $1.55 / Per Minute

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