Stop missing out on customers
Your business will run 24 x 7 x 365 regardless of your availability
Be more than a voicemail
Your customers will talk to a live 100% U.S-based representative trained on your business
Choose Your Alert
For your convenience receive your messages by: email, text, or a phone call
Free up your time
Allows you to focus on growing your business
Reliability
Proven Five9 stability coupled with Platinum IP Technology yields an always "ON" 99.999% uptime
Simple and straight forward pricing
Pricing includes: nights, weekends, holidays, local line, reporting, and setup
Testimonials
Platinum IP has been the solution we needed to offer our customers a higher level of service. Having our calls picked up by a live person when we are out of the office has helped us retain incoming business and put customers at ease. Platinum IP works with/around our systems, is very responsive, and has made things as easy as possible for us. We highly recommend them.
Rachel (Apex Plumbing)

 

At its core, Platinum IP is a technology company with 25 years of experience building call center solutions from the ground up. Platinum IP will deliver a superior experience for your customers while working within your budget: From basic answering services to complex dedicated agent programs. Call Pivot is our in-house answering service utilizing the same Five9 cloud-based call center that we have deployed for clients throughout the country. This gives you tremendous freedom by offering the ability for your in-house employees to field calls when available or forward all calls to our 100% U.S.-based call centers located in Gilbert, AZ; Nampa, ID; and Vista, CA. Our seamless call flow allows our agents to be just as proficient as your in-house employees. The same Platinum IP designed dashboards and reports that compliment Five9 yield visibility to call volume, service level, and overall productivity for complete transparency. Call Platinum IP today at (480) 360-0088 and let Call Pivot become the catalyst for growth in your business.

 

Core Services Silver Gold Platinum
Answering Service x x x
Custom Greeting x x x
Platinum IP 100% US Based (Idaho, Arizona and California) x x x
Platinum IP and Five9 Cloud-Based Call Center Backbone x x x
Platinum IP Around the Clock Staffing (24 x 7 x 365) x x x
Platinum IP Call Scripting x x x
Platinum IP Dedicated Project Manager x x x
Platinum IP Live Receptionist x x x
Platinum IP Online Reporting Suite x x x
Real-Time Messages via Email, Text or Phone Call x x x
Unique Phone Number (Local or Toll-Free*) x x x
Appointment Scheduling x x
Custom Escalation Call Routing x x
Customer Service x x
Dispatch x x
Order Placement x x
Platinum IP Custom Call Flow and IVR x x
Platinum IP API Support for Third-Party Integration* x
Platinum IP Online Access to Digital Recordings x
Platinum IP Real-Time Dashboard x
Speed of Answer 70% of calls answered within first 20 seconds 80% of calls answered within first 15 seconds 90% of calls answered within first 10 seconds
Pricing $49.00 / Month
$0.75 / Per Minute
$99.00 / Month
$0.88 / Per Minute
$149.00 / Month
$1.14 / Per Minute

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